Refund Policy

We have a 14-days return policy, which means you have 14 calendar days after receiving your item to request a return.

STARTING A RETURN PROCESS

To be eligible for a return, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging accompanied by the invoice. To start a return, simply contact our customer service by sending an email to customerservice@jitrois.com. Please note that returns will need to be sent to the following address:

Gilbert MARIA – JITROIS
40 Rue Faubourg Saint Honoré
75008, Paris - France
Tel : +33 6 77 42 17 45

If your return requested is accepted, we’ll send you a return shipping label, as well as instructions on how to send your parcel. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on archive sale items or gift cards. Please note that the return process is not free of charge for non-EU clients during sales seasons. 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days following a written notification of refund acceptance by Jitrois. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at customerservice@jitrois.com.

If you want to discover more about our Shipping Policy, follow this link.