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Secure payment


Payment security

Payment methods
The www.jitrois.com online boutique accepts the following payment methods: Bank transfer, VISA, Mastercard, carte bleue (CB) and American Express.

Payment security
Use of the SSL (Secure Socket Layer) protocol to encrypt your bank details when they are transmitted via the internet means that all transactions take place in a strictly confidential environment. The www.jitrois.com online boutique does not retain any credit or debit card numbers

Checking of credit/debit card number
When you click the "Confirm" button as you confirm your order, our bank (CREDIT AGRICOLE) checks your credit/debit card number and ensures that it has not been blocked.

FIA-NET services
The role of FIA-NET is to provide online shoppers with unique protection against fraud. The FIA-NET service (http://www.fia-netcom) is the first shared system for detecting online card fraud.
You are therefore doubly protected against abuse and fraud.
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After-Sales Service


The entire jitrois.com team aims to provide you with a high-quality service.
The www.jitrois.com customer service team is available to assist you should you have a question or require a specific piece of information.
There are two ways of contacting us :
  • By email: sales@jitrois.com
  • By calling (+33) 1 58 18 38 43 (call charged at local rates), between 11am and 7pm, Monday to Friday, except public holidays.


Our customer service team will do everything possible to answer your questions and satisfy your expectations.
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Delivery


Delivery zone
The online boutique dispatches goods to the following country zones:
  • Zone 1 : Mainland France and Corsica
  • Zone 2 : Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Slovakia; Slovenia; Spain; Sweden and United Kingdom.


Deliver addresses which differ from billing addresses are accepted, but we cannot deliver to hotels or PO boxes.

Delivery
Our parcels are sent by express delivery, Monday to Friday except public holidays.

The contents of each parcel are systematically checked as part of our procedures to ensure that they match the customer's order perfectly.